Except as otherwise expressly agreed, 4U Tours Ltd. and its client (or "Client") and/or Agent (or "Agent") agree that the terms and conditions for the services rendered by 4U Tours Ltd. to the Client, whether on an individual or a tour basis (or the "Services") shall be governed by the General Booking Conditions set out below and that the said General Booking Conditions shall form an entire part of the service contract, whether verbal or written, entered into between 4U Tours Ltd. and the Client/Agent:

VALIDITY
All prices quoted to the Client/Agent are on a net basis and in United States Dollars and valid according to the date specified on the 4U Tours printed tariffs and/or quotation and/or invoice issued to the Client/Agent. 4U Tours  Ltd. warrants that the prices or rates quoted to the Client/Agent are correct at the time of issuance of the Client's/Agent's quotation and/or invoice but are subject to change in line with market, tax or currency fluctuation, with or without prior notice.

RESERVATION AND CONFIRMATION
Reservations are to be made to our office or to our appointed General Sales Agent. Upon confirmation of a reservation, a 30% (thirty per cent) deposit is requested, and the total package tour price for the Services should be paid at least 30 days (thirty days) prior to client's arrival in Vietnam or starting date of the tour, or otherwise 4U Tours Ltd. may at their sole discretion cancel the bookings without any refund of sums already paid to 4U Tours Ltd. the Client/Agent. 4U Tours Ltd. also reserves the right to change any arrangement (including tours, programs, prices and services) in the best interest of its Client/Agent, with or without prior notice.

PAYMENT
Except as otherwise agreed by 4U Tours Ltd., Client's payment shall be executed by cash or credit card or travelers checks. Except for cash payment, service charge may apply. The Client/Agent is responsible for any bank charges relating to bank transfers. In cases credit facilities have been agreed with the Client/Agent, payment shall be executed by swift or telegraphic transfer to the following bank accounts:

CANCELLATION
Save for the case where a Client/ Agent loses its deposit as mentioned above, charges for cancellation of bookings are not levied by 4U Tours Ltd. but if hotels, carriers and other contractors apply charges for cancellation, the Client/Agent shall be liable to pay those charges to 4U Tours Ltd.  or to the concerned parties directly as the case may be.

VOUCHERS
Agent's Vouchers are to be issued for all booking arrangements. A copy of the Client's itinerary should be enclosed with the voucher and should reach 4U Tours Ltd. at least ten days prior to the Client's arrival or beginning of the arrangements booked. Vouchers are to be issued by 4U Tours Ltd. for all booking arrangements. A copy of the Client's itinerary should be enclosed with the voucher and should reach the Client on his arrival or beginning of the arrangements booked.

LIABILITY
4U Tours Ltd. shall always do its utmost to provide the Services to the best of its capacity and upon the satisfaction of the Client. It is the understanding of the Parties that 4U Tours Ltd acts as an intermediary between the Client/Agent and airlines, hotels, transport operators, local tourist offices and other contractors providing the Services to the Client. 4U Tours Ltd. shall in no event be liable to the Client/Agent, by reason of breach of Services or unsatisfactory Services provided to the Client by third parties or by way of indemnity or in tort or otherwise, for any loss, injury, damage, delay, change in schedule or other adverse events which are beyond the control of 4U Tours Ltd. and/or sustained by an act or default of any person or company providing the Services to the Client. The Client/Agent warrants that 4U Tours Ltd. shall not be responsible and/or liable for additional expenses and/or damages incurred due to any delay, accidents, natural disaster, political action or unrest.

CLAIMS
All disputes, claims and litigation regarding the Services shall first be settled by way of negotiation and mutual understanding. In the event such negotiation and mutual understanding would fail, the disputes, claim or litigation shall be finally settled by arbitration of the Vietnam International Arbitration Center (VIAC) at the Chamber of Commerce and Industry of the Socialist Republic of Vietnam. All claims must be submitted in writing within 30 days after the end of the Services.